SYMPTOMS
When you open a document in any one of the programs that are listed in the "Applies to" section, images or objects in the document may not appear. A red X may appear instead of the image or the object. This issue may occur when you open the document from an Internet location, from a Web folder, or from any location that the Microsoft Windows redirector recognizes as being from the Internet security zone.

Notes
• This issue does not occur if you copy the document to the computer before you open the document.
• This issue may not occur if you use a back slash (\) instead of a forward slash (/) in the path that you use to open the document. When you use a back slash, you indicate that this document is a file instead of a URL location.



CAUSE
This issue may occur when either of the following conditions is true:
• The Content.mso folder does not exist.
• The Content.mso folder has insufficient permissions. These permissions prevent users from writing to the folder.

RESOLUTION
To resolve this issue, make sure that the Content.mso folder exists and that all users and processes have full permissions to the folder. By default, the Content.mso folder is a hidden system folder that is located on the computer in the following location:
C:\Documents and Settings\User name\Local Settings\Temporary Internet Files