In addition to IncrediMail's default folders, such as the Inbox or 'Sent Items' you can also create your own personal IncrediMail folders, to assist you in organizing your email messages.

If you open IncrediMail, and find that you are missing personal folders, follow these steps to restore your personal folders:

1. Right-click the IncrediMail Tray Icon (orange envelope), located in the lower right corner (near the computer clock) and select 'Exit'.

2. Windows 2000 or XP users: Browse to the following location:

C:\Documents and Settings\Your Profile(Logon Name)\Local Settings\Application Data\IM\Identities\{Long Number}\Message Store

Note: If you cannot view the 'Local Settings' folder, click here.

Windows 98 or ME users: Browse to the following location:

C:\Windows\Application Data\IM\Identities\{Long Number}\Message Store

3. Delete the 'Folders.imm' file.

Note: Delete only the 'Folders.imm' file.

4. Open IncrediMail and your personal folders and email messages are restored.