Question Details: When using Word the printer overprints a faint copy starting about a third of the way down the page every time,other programs or from websites are OK most of the time but can sometimes print one page badly.

Answer:

This could be a software problem or a hardware problem. First be sure that the toner cartridge has enough toner.

We suggest to reinstall your printer's driver with the latest version downloaded from the Internet.

If this does not solve your problem it could be something wrong with your printer and needs to be taken to a computer repair shop.